Return & Refund Policy

Last updated: 16 August 2026

This policy explains when products bought from SortaHub can be returned and how refunds are handled. Nothing in it limits your rights under Ontario's Consumer Protection Act, the Sale of Goods Act, or other law that applies to your purchase.

Aviso linguístico. Translations of this website and of invoices, offers, and related documents are provided for convenience only and may not be complete or accurate. If there is any conflict, discrepancy, ambiguity, or other translation issue, the English version on the SortaHub website and on the invoice controls and prevails. versão em inglês.

1. Change of mind

We do not accept returns for change of mind, unless the product's own page says otherwise. Where a product page states a return allowance (for example "30-day returns on this item"), that statement applies to that product and forms part of your order.

2. Wrong, defective, or damaged items

If your order arrives with the wrong item, a defective item, or damage from transit, we will put it right at no cost to you — by replacement or refund. Tell us within 30 days of delivery, with your order number and photos where possible. Every step below is tracked on your order page:

1. Submit a return request from your order page (or email our contact form), choosing the reason and describing the problem.
2. SortaHub review. We review every request. If we cannot approve it, we will say so and explain why.
3. Approval & RMA. Approved returns receive a Return Merchandise Authorization (RMA) number and return instructions, including the address of our supplier or designated return facility. Do not ship anything before receiving the RMA— unauthorized returns can't be tracked to your order and may be refused.
4. Inspection. The returned goods are inspected at the return facility.
5. Refund or replacement. After inspection we refund to your original payment method or send a replacement, at your preference where both are possible. Return shipping for wrong, defective, or damaged items is on us.

3. Refund timing

Refunds are issued after inspection, to the original payment method, typically within 5–10 business days of approval. Original outbound shipping is refunded when the return is due to our error or a faulty product.

4. Your statutory rights

For consumers, Ontario law implies conditions that goods be of merchantable quality and fit for purpose, and those rights cannot be waived by this policy. If you are in the United States, your state's consumer-protection law and any applicable manufacturer warranty (including rights under the federal Magnuson-Moss Warranty Act) continue to apply. Where this policy and mandatory law differ, the law wins.

5. Product recalls

Recalled products are handled outside this policy — remedy is at no cost regardless of the rules above. See our Product Recalls & Safety page.

6. Business & bulk orders

Wholesale and business purchases follow the returns terms in our B2B Terms of Sale, including prior-agreement and restocking-fee rules. Defective, damaged, and wrong-item claims use the same RMA process described above.