Payment Terms

Last updated: 26 July 2026

These Payment Terms describe how payments to SortaHub are made and processed. They form part of our Terms & Conditions. For invoiced orders, see also our Invoice Terms & Conditions.

Aviso lingüístico. Translations of this website and of invoices, offers, and related documents are provided for convenience only and may not be complete or accurate. If there is any conflict, discrepancy, ambiguity, or other translation issue, the English version on the SortaHub website and on the invoice controls and prevails. versión en inglés.

1. Accepted payment methods

• Card — processed securely by Stripe.
• EFT / bank transfer.
• Interac e-Transfer (within Canada).

Available methods for a given order are shown at checkout or on your invoice.

2. Currency & taxes

Prices and invoices are in Canadian dollars (CAD) unless stated otherwise. Applicable taxes (such as GST/HST) are added where required and shown on your offer/invoice.

3. When payment is due

Unless we agree credit terms in writing, payment is due before dispatch. For quoted orders, payment (or the agreed deposit) is due on acceptance of the offer / receipt of the invoice, per the due date shown. Approved business-credit customers pay per our B2B Credit Account Terms.

4. Deposits & partial payments

Some orders require a deposit or allow partial payment. Any deposit and the remaining balance, with due dates, are shown on your offer/invoice. Orders may not be dispatched until the required amount is received.

5. Card processing & security

Card payments are handled by Stripe. SortaHub does not receive or store your full card number. Your use of a payment provider is also subject to that provider's terms and privacy policy.

6. Authorisation & verification

By submitting payment, you confirm you are authorised to use the payment method. We may carry out fraud and verification checks and may hold, decline, or cancel an order where a payment cannot be verified or is declined.

7. Failed, reversed, or disputed payments

If a payment fails, is reversed, or is charged back, we may suspend or cancel the affected order and recover amounts owed, including reasonable costs. Please contact us first if you believe there is a billing error so we can resolve it.

8. Refunds

Refunds are handled under our Return & Refund Policy and are generally issued to the original payment method.